FAQ
Viceroy Sugar Beach Frequently Asked Questions
General Topics
A deposit of the first 3 nights room rate plus tax and service will be charged at the time of booking. Remaining balance will be charged 21 days prior to arrival. January 3 - December 21 cancel 21 days prior to arrival with no penalty. Cancel within 21 days of arrival and forfeit the entire stay.
Please contact the resort for questions or for more information.
Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.
Yes, Sugar Beach, A Viceroy Resort is a pet-friendly resort and offers the following amenities upon request. A $150 US per night pet fee applies.
- Dog bedding
- Bowls
- Water and treats
Yes, Sugar Beach, A Viceroy Resort is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.
- V Team Kids Club
- Sugar Club - 4-11 years old
- Spice Club - tweens and teens
- Children under the age of 4 and under are welcome but must be accompanied by an adult.
- Babysitting services are available at an additional charge; advance reservation is required
Smoking is not permitted in the Villas. It is permitted in outdoor spaces but please be respectful of the health of other guests.
For the privacy, safety, and overall comfort of all our guests, we kindly request that any drone usage on the property be submitted for pre-approval by management. We adhere to strict policies to ensure that we maintain a secure environment without disruptions.
Yes, packages can be mailed from the resort and incoming mail can be sent to the resorts address. Please contact the concierge for more information.
Arrival
The check-in time is 3:00 PM. Early check-in is possible, based upon availability.
The check-out time is at 12:00 PM. Late check-out is possible, based upon availability.
Food and Beverage
Please visit our Dining & Nightlife page for current hours of operation.
In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information.
