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Aerial view of Sugar Beach

FAQ

Viceroy at Sugar Beach Frequently Asked Questions

FAQ Categories
  • Is Sugar Beach St. Lucia an all-inclusive?

    We are not a fully all-inclusive resort. Instead, we offer flexible dining options that allow you to customize your stay.

    For a more inclusive experience, our Food For Thought package includes daily meals and select drinks, giving you the ease of an all-inclusive stay with the freedom to explore.

  • What is St. Lucia best known for?

    St. Lucia is best known for its dramatic Piton mountains, lush volcanic landscapes and romantic beaches, making it a top Caribbean destination for nature lovers and honeymooners.

    The island’s most iconic landmarks are Gros Piton and Petit Piton, a UNESCO World Heritage Site, along with rainforest trails, waterfalls and the sulphur springs near Soufrière.

    Sugar Beach, A Viceroy Resort is located in the heart of these natural surroundings, offering direct access to both the beach and rainforest so you can experience St. Lucia’s most iconic landscapes in one place — with accommodations designed to immerse you in the destination.

  • What is there to do in St Lucia?

    St. Lucia offers a mix of adventure and relaxation, from hiking the iconic Pitons and exploring the drive-in volcano to visiting waterfalls, beaches, snorkeling spots and cultural sites.

    Guests staying nearby have easy access to many of the island’s top experiences, making it simple to explore both land and sea.

    Explore St. Lucia activities and experiences, or discover diving options:

  • Where is St. Lucia?

    St. Lucia is an island nation in the eastern Caribbean, part of the Lesser Antilles, located between Martinique and Saint Vincent and the Grenadines.

    Sugar Beach, A Viceroy Resort is located on the island’s southwest coast, close to some of St. Lucia’s most iconic landscapes.

  • Do you offer departure experiences?

    Yes, we offer departure experiences. 

    Departure Experience:

    Guests are met at their airline's check-in desk, expedited through the process, and escorted to the Trident Suite. Once at the FBO, they enjoy:

    • Private in-house Security processing
    • Personal lounge introduction and assistance
    • Gourmet snack plate and a range of premium beverages
    • Shower facilities and complimentary Wi-Fi
    • Private buggy transfer from the FBO to the aircraft

    Departure Rate: USD $380.00 per guest (children aged 2–11 receive 50% off the adult rate)

  • Do you offer airport meet & greets?

    Yes, we offer options for airport meet and greets. 

    Expedited Clearance on Arrival:
    Upon arrival, a representative will meet you inside the arrival lounge with a sign bearing your name. You will be escorted through a dedicated immigration line and assisted in the baggage hall. After completing formalities, you will be guided to the Sugar Beach airport desk for your onward transfer.
    Rate: US$100 per person

    Trident Suite St. Lucia – VIP Airside Services

    Enjoy a seamless and luxurious airport experience with Trident Suite's VIP airside services. Guests bypass the busy main terminal while meeting all immigration, customs, and health requirements, allowing for a private, efficient, and relaxing arrival or departure.

    Arrival Experience: Guests are met at the bottom of the aircraft stairs by a Trident Suite representative holding a sign. A private buggy transfers them directly to the Trident Suite FBO, where they enjoy:

    • Private Immigration, Customs, and Health processing
    • Welcome beverages, snacks, and refresh towels
    • Complimentary high-speed Wi-Fi
    • Checked luggage transfer directly to the FBO
    • Ground transportation arranged at the FBO door

    Arrival Rate: USD $350.00 per guest (children aged 2–11 receive 50% off the adult rate)

  • Is room service available?

    In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information. 

  • What are the operating hours of the restaurants and bars?

    Please visit our Dining & Nightlife page for current hours of operation.

  • What time is check-out at the resort? Is late checkout possible?

    The check-out time is at 12:00 PM. Late check-out is possible, based upon availability.

  • What time is check-in at the resort? Is early check-in possible?

    The check-in time is 3:00 PM. Early check-in is possible, based upon availability.

  • Can I receive mail and packages at the resort?

    Yes, packages can be mailed from the resort and incoming mail can be sent to the resorts address. Please contact the concierge for more information.

  • Can drones be used on the property?

    For the privacy, safety, and overall comfort of all our guests, we kindly request that any drone usage on the property be submitted for pre-approval by management. We adhere to strict policies to ensure that we maintain a secure environment without disruptions.

  • Is smoking allowed at the resort?

    Smoking is not permitted in the Villas. It is permitted in outdoor spaces but please be respectful of the health of other guests.

  • Are children welcome at the resort? What facilities and services are available for children?

    Yes, Sugar Beach, A Viceroy Resort is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.

    • V Team Kids Club
      • Sugar Club - 4-11 years old
      • Spice Club - tweens and teens
      • Children under the age of 4 and under are welcome but must be accompanied by an adult.
    • Babysitting services are available at an additional charge; advance reservation is required

     

  • Are pets welcome at the resort? What facilities and services are available for pets?

    Well-behaved pets are welcome in select guestrooms, resort public areas (excluding bars and restaurants) and poolside and spa facilities.

    Please advise the resort that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived. Proof of documentation is required.

    Please visit our pet section for more information.

  • Do you have a loyalty program?

    Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

  • What is the resort's cancellation policy?

    Cancellation policies, fees and deadline dates are subject to your individual booking terms and conditions. Please refer to your booking confirmation for more details or contact your travel agent or our reservations team directly.